It is our goal to have your 100% satisfaction with your purchase.
Please contact us immediately if you have any problems with your order. We encourage you to review product descriptions prior to making purchases. To help, we are available to answer your questions by chat, text, or email. Contact Us HERE.
We do not accept returns or exchanges on worn or used items
To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original product packaging. You will also need your receipt, order number, or proof of purchase.
Start your return. CLICK HERE
or
To start a return, contact us at customerservice@cookibloom.com. If your return is accepted, you will receive a return authorization and instructions. Please ship your item to the address below and include your authorization/order number. Your shipment must include tracking information with the label provided in your response email.
300 Colonial Center Parkway, Suite 100 #1015
Roswell, GA 30076
Items sent back to us without first requesting a return will not be accepted and you will be responsible for any shipping charges. Cooki Bloom is not responsible for items lost in transit when shipped by the customer. Items shipped without tracking information will forfeit refunds/exchanges if packages are lost or damaged.
We do not accept returns on SALE or DISCOUNTED ITEMS. Additional items may be restricted (i.e. face masks, worn jewelry).
Contact Us with any questions at customerservice@cookibloom.com.
Contact us within: 7 days of delivery date
Ship items back within: 30 days of purchase
Delivery dates are determined by tracking information.
Refunds
We will notify you within 3 business days of receiving the returned items. After we’ve received and inspected your return, you will be informed of your options or refunded amount via email. If approved for return, you will be automatically refunded to your original payment method. Please remember it may take additional time for your bank or credit card company to process and post the refund.
Shipping charges are not refunded.
Buyers may be charged restocking fee or return shipping (to be deducted from your refund) for multiple returns.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you believe we have committed an error. We will evaluate the issue and make our best effort to correct it. We encourage you to include your order number, photos and any additional descriptions to improve our response.
Damages caused by improper wear, improper use, improper care, or occurring after the item was received will not be accepted for refund/exchange.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (i.e. food, flowers, or plants), custom products (i.e. special orders or personalized items), and personal care goods (i.e. beauty products), face masks or pierced earrings/jewelry. We also do not accept returns for or including hazardous materials, flammable liquids, body fluids, or gases. Please Contact Us if you have questions or concerns about your specific item.
We do not accept returns on sale items or gift cards.
Exchanges
We accept exchanges under the following conditions.To start an exchange, you must contact us at customerservice@cookibloom.com. If your exchange is accepted and items are in stock, you will receive a return authorization and instructions. Please ship your purchase using the provided shipping label. Your shipment must include tracking information. Read carefully for your options. Multiple exchanges on the same order/item will require the customer to pay for ALL shipping charges subsequent to the first return.
Option 1: This is the fastest way to ensure you receive the item you want. Return the item you have and make a separate purchase for the new item/size/option. You will be refunded for the initial item when accepted. See Return Instructions above.
Start your return. CLICK HERE
Option 2: Email customerservice@cookibloom.com and request an exchange. You will receive an email response with instructions.
Items returned to Cooki Bloom without first requesting a return/exchange will not be accepted and you will be responsible for any shipping charges to receive subsequent shipments.
We do not accept returns on SALE or DISCOUNTED ITEMS.
Contact Us with any questions at customerservice@cookibloom.com.
Exchanges are determined on a case-by-case basis. Original tags must be attached and item must be in its original condition for acceptance.
Contact us within: 7 days of delivery date
Ship items back within:14 days of delivery date
Delivery dates determined by tracking information. All requests are void after 14 days.
Conditions of return for exchange
All exchanges are determined on a case-by-case basis and must be approved for acceptance.
Buyers may be responsible for return shipping costs, in some instances, and any damage caused by return shipping. If the item is not returned in its original condition with tags attached, the buyer is responsible for any loss in value.
